View All Blogs admin Internal Inspection Visits to Resorts in 2012
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With the New Year now fully in swing we must look to not only ensuring that arrangements for our 2012 summer tours are properly in place, but that planning for 2013 is also well in hand. As part of our commitment to our customers, our staff regularly visit our resorts to inspect hotels and liaise with our suppliers, especially the local concert venue organisers. Each of these visits are very intensive affairs, usually with only 1 or 2 days in each resort followed by a lengthy afternoon/evening car journey to the next resort to be in position for the following day's work. In each resort we will visit our key hotel(s) and if necessary conduct our periodic risk assessment on each hotel. This visit will consist of the usual discussion with the hotelier about forthcoming groups and will of course touch on pricing, new features at the hotel and any internal re-decorations that may have been conducted. All our staff have been trained by The Warwickshire Fire Brigade and during the tour of the hotel, we will be on the look out for all safety related matters. As a general overview the categories include: Fire Prevention; Fire Detection and Warning; Means of Escape; Firefighting; General Safety including arrangements in the kitchen, on balconies, bedroom and hotel locking facilities and swimming pool safety. Each one of these inspections takes at least an hour, often two, even if we have visited the hotel before and then we sit down with the owner/manager and just cover anything that we were not sure about and gather the hotel's safety documentation from their local authorities. Then we'll either be off to look at another hotel or go on to visit a concert venue and discussion arrangements for forthcoming concerts or maybe see new venues that might be suitable for groups in future years. It is all about constant checking and renewal so that our customers not only are safe but have the most enjoyable experience possible. So, at this present moment one of our colleagues is visiting both our resorts in Holland, on the north west coast in Nordwijk and then she will be on her way down to our very first resort of Valkenburg. We are also planning a massive tour which will include Croatia, Slovenia and coming back to the northern Italian resort of Lido di Jesolo before finishing in Lake Garda. After that two staff will visit Salzburg, Vienna, Budapest and Prague as well as making the long trip to Krakow. Next we will tackle Tuscany, which will need a few days as this is one of our most popular resorts before heading down to Rome. Finally, I will be off to Spain again for a brief visit to our resorts to the north and south of Barcelona. So, we have a really busy few months coming up before our groups depart on their summer concert tours. Peter Cook General Manager Tuesday 14th February 2012
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